Frequently asked questions
We are committed to making our Guest happy with our services
You can book a holiday home through our website or by calling our customer service team. Simply select your desired dates and location, and choose from the available properties. You’ll be asked to provide payment information to secure your booking.
We accept payment by credit card (Visa, Mastercard, and American Express), PayPal, and bank transfer.
Our cancellation policy varies depending on the property and the dates of your stay. Please refer to the specific property listing for more information. Generally, cancellations made within a certain number of days prior to the stay may result in a partial or full refund.
Yes, all of our holiday homes come with fresh linens and towels for your stay.
Yes, cleaning fees are included in the rental price. However, we do ask that you leave the property in a tidy condition upon departure.
Some of our properties are pet-friendly, while others are not. Please check the specific property listing for more information. If a property does allow pets, there may be an additional fee.
Check-in and check-out times vary depending on the property. Please refer to the specific property listing for more information.
If you encounter any issues during your stay, please contact our customer service team as soon as possible. We’ll do our best to resolve the problem quickly and efficiently.
Yes, most of our properties have a minimum stay requirement. Please refer to the specific property listing for more information.
Yes, we offer discounts for stays of 14 nights or longer. Please contact our customer service team for more information.
Yes, the minimum age for renters is 21 years old. Some properties may have higher age requirements, so please check the specific property’s listing for more information.
No. We don’t require any security deposit.
No, smoking is not allowed in any of our holiday homes. Smoking is only permitted outside in designated smoking areas.
Yes, each property has a maximum occupancy limit, which is stated in the property listing. Exceeding the maximum occupancy may result in additional charges or the termination of your booking.
Yes, visitors are allowed, but please keep in mind that the maximum occupancy limit still applies. If you plan on having a large gathering or event, please check with our customer service team first.
We do not provide travel insurance, but we strongly recommend that you purchase it on your own. Travel insurance can protect you from unexpected cancellations, trip interruptions, and other travel-related issues.
Yes, we will do our best to accommodate any special requests you may have, such as early check-in or late check-out. Please contact our customer service team to make arrangements.
After your stay, you will receive an email inviting you to leave a review of the property. You can also leave a review through our website or social media channels. Your feedback is important to us and helps us improve our services.
We hope this FAQ page has been helpful. If you have any further questions or concerns, please don’t hesitate to reach out to us. Thank you for considering MikeStays for your next vacation!